Rainbow Grocery | A Worker-Owned Cooperative

Last update: May 28th, 2020

Below is a consolidation of our COVID-19 updates and store-wide changes. Please read them as protocols may have changed since your last visit.

Schedules & Lines

• Rainbow has returned to being open from 9am to 9pm. We are still reserving 9-10am for seniors and anyone who considers themselves high-risk. We are seeking community support around this as a means of helping those most vulnerable to COVID-19. We are also asking everyone who is low-risk to please wait until after 10am to begin their shopping trip.

• Be prepared to wait 30 minutes or more outside, possibly as long as an hour. We will be getting customers in and out of the store as efficiently as possible while maintaining our new safety standards. Please note that this also impacts anyone driving to our store. Even after you wait in line to park, we still require customers to wait in the entrance line. We understand this is an added inconvenience but our goal is to make the store safe.

• First Responders and hospital employees receive priority access. Approach the worker at the front of the line and display proper identification. One person per ID will receive priority access as we meter customers into the store. Priority access is intended for personal shopping only.

Products

• All self-service access to Rainbow’s Bulk Food and Herb Departments has been suspended. Limited items are available at this time.

• Due to demand, paper products—such as toilet paper, paper towels, napkins, or tissues—are limited as follows:

– Single products: two (2) per customer

– Packaged products: one (1) per customer

Other Policies

• Rainbow is not accepting returns of merchandise until further notice. This does not include bottle deposits.

• Rainbow is unable to allow customers to use their own container or bags when shopping or at check out. Until further notice, we will not be charging customers for the use of paper bags or compostable containers.

• Rainbow requires all individuals on our property (inside the building, upon any contiguous outside portion, and at points of entry) to wear a face covering for the duration of the SFDPH shelter at home order. To be clear, this includes all workers, customers, contractors, delivery personnel, volunteers, guests, and any other individual not herein specified.

We are working our hardest to provide for the community while ensuring the members of our cooperative are rested, healthy, and safe. We are all in this together. With your help and consideration, we will continue to make shopping at Rainbow as safe as possible. Thank you for your time.

-The Worker-Owners of Rainbow Grocery Cooperative

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